Terms of Service

What Smriti is

Smriti is a wellness and connection service for families. You set it up once: one short recording, and the name your family calls you. Smriti then sends your loved one a short, warm daily message in a digital copy of your voice, which they hear by tapping the nudge that announces it. Every message is AI-generated, as set out here and in our Privacy Policy, both of which you accept before anything begins.

What Smriti is not

Smriti is not a medical service or a medical device. It does not provide medical advice and it is not a substitute for professional care, or for real human contact. It is one small, warm thing layered on top of the care your family already gives.

If you ask us to keep a paper for you, we are a locked drawer and nothing more. We do not open it, no AI reads it, and we will never tell you what it says or what has changed in it. All we do is hand it back to you when you ask.

What you promise us

By using Smriti you confirm that:

• You are at least 18 and are a family caregiver of the person who will receive the messages.
• You have the authority to arrange these messages on their behalf, and your family is aware the messages are AI-generated in your voice.
• That same authority is what you rely on when you ask us to keep a paper about their care, when you send us a photograph of them, and when you ask us for the written record of what has been sent. If you turn on replies, it is also what stands behind a computer answering them out loud in your voice, and you accept that they will very probably believe it is you.
• The voice you record is your own.
• The receiving number you provide belongs to your loved one, and we confirm it with a one-time code before anything is sent.
• You will not use Smriti to deceive, harass, or harm anyone, or to impersonate someone else’s voice.

Your controls

Both controls are in the app, at the foot of Settings, under Stop or delete everything. Stop pauses all messages the moment you tap it and deletes nothing. Delete erases your data everywhere, including the voice copy at our voice partner, as described in our Privacy Policy. These controls always work and are never behind a payment.

What Smriti costs

Smriti is sold inside the app, and nowhere else. A subscription runs for 4 weeks at a time and renews itself at the end of each cycle until you cancel. The price you pay is the one shown on the purchase screen before you tap, in your own currency, including tax. Adding a family member is a separate, smaller subscription on the same 4 week cycle, and up to two can be added.

A new subscriber gets the first 7 days free. If you cancel before the trial ends, you are charged nothing. If you do not, the subscription begins and the first payment is taken on the day the trial runs out. One free trial is available for each person, and it cannot be combined with anything else.

Apple and Google take the payment, not us. They are the seller of record: the card is theirs to hold, the receipt is theirs to send, and the price, the renewal and the cancellation all happen in their store rather than on our website. What they tell us is whether your subscription is running.

Cancelling, and getting money back, are set out on our Refunds page, which is part of these terms.

Safety features are never part of any price. Every message passes the same checks whatever you pay, and a subscription that has lapsed stops messages rather than lowering the bar for them.

Our promises and our limits

We work hard to send a good message every day, and every message passes automatic review before it goes out. When a message cannot pass review, we hold it back rather than send it. But Smriti is an early-pilot service provided “as is”: we cannot promise uninterrupted delivery, and delivery also depends on the network and on your loved one’s phone. To the fullest extent Indian law allows, our liability for any claim arising out of the pilot service is limited to the amount you paid us for it, which, during the free pilot, is zero.

Your content

Your voice, your photographs, any paper you ask us to keep and what you tell us about your loved one all remain yours. You give us permission to use them for creating and delivering your daily messages, and for the few other things you ask us for by name, each of which is set out in our Privacy Policy. That permission ends when you delete your account.

Ending things

You can stop or erase Smriti at any time, from the chat, with one word. We may pause or end the service for a user who breaks the promises above or uses Smriti in a way that could harm someone; where the law allows, we will tell you why.

Changing your mind

If you are a consumer in the European Union or the United Kingdom, you have 14 days from the day you subscribe to change your mind and get your money back, for any reason or none. Smriti starts sending the moment you subscribe, which is what you are asking us for, so by subscribing you ask us to begin inside those 14 days and you accept that once we have begun you cannot get the whole payment back. What you can get back is the part of the cycle we have not yet run. Write to us and we will help you ask the store for it.

This is on top of the free trial, not instead of it. Nothing in this section takes away a right the law gives you.

If we change these terms

We will change this page from time to time. If a change matters to you, we will tell you in the app at least 30 days before it takes effect, and the date at the top of the page will move. Carrying on using Smriti after that date is how you accept the new wording; if you would rather not, cancel before it takes effect and nothing further is charged.

A change forced on us by a new law, or one that gives you more than you had, may take effect sooner, and we will still tell you.

Things outside our control

Smriti depends on other people: the network your loved one is on, the shops that sell the subscription, the companies named in our Privacy Policy, and the electricity behind all of it. We are not responsible for a failure caused by something genuinely beyond our control, such as an outage at one of them, a natural disaster, war, or a government order. We will tell you what has happened, we will get the service back as soon as we can, and if a stoppage runs long we will put the time back on your cycle.

If Smriti changes hands

We may transfer these terms, and the service behind them, to another company: in a merger, a sale of the business, or something similar. If that happens we will tell you before it takes effect, the new owner is bound by exactly these terms and by the Privacy Policy you agreed to, and if you would rather not go with it you can delete everything first. You cannot transfer your own account to somebody else, because it is tied to a consent only you can give.

Law, disputes and contact

These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction over any dispute arising from them.

If you are a consumer outside India, that choice of law and court does not take away the protection of the mandatory consumer law of the country you live in, and it does not stop you bringing a claim in your own local courts where that law gives you the right to.

Before any of that, please write to us. Questions about these terms reach a founder directly at the contact address at the bottom of this page, and almost everything is settled there.